The order # is [protected] and totalled over $500.00. I called your customer service department and Elizabeth was very rude, refusing to connect me with a manager, and stating I had to go into a store and return the goods, wait 24-48 hours and then trying to rebuy the product. This makes absolutely no sense, as the...
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Good morning, on the May 30 2019 my friend purchased a Woman denim midrise jean from your store in United Arab Emirates. However all good with the denim till I tried it on, it didn’t fit properly. I have Massimo dutti denim that I have used before and had asked my friend to buy me the same...
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During this visit to Portugal abd Spain, I have bought at three difference cities. The first was at Salamanca, where I was told that there was no tax refund system. The next was Lisboa, where I bought quite a lot and was told that tax refund was applicable, but subject to presentation of original or copy of...
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I always purchase from Massimo Dutty all over your stores. This time specifically I visited Santo Domingo, Dominican Republic and purchase a pair of shoes. I do not live inSanto Domingo, I was on a business trip. The shoes were damaged, so I returned and got a credit, but left the country. I reside in Puerto Rico....
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I have never received such terrible customer service!!! 10 days ago I submit an online order to arrive in store at First Canadian Place. It has not arrived in store and customer service cannot locate the package. As upset as I am that my top has not arrived in time for my vacation, I asked both the...
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Delivery Time
An order was placed from an online store with courier service Dpd. An SMS message was sent that the delivery will be on 12. 01. 2021. To date, the package has still not been delivered, looking at the tracking code, it appears that the package has been standing still for a week. It is simply not possible to call Dpd.
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