The order # is [protected] and totalled over $500.00. I called your customer service department and Elizabeth was very rude, refusing to connect me with a manager, and stating I had to go into a store and return the goods, wait 24-48 hours and then trying to rebuy the product. This makes absolutely no sense, as the product is already available online. with this type of reply, i am quite sure I will never purchase from you again, so I would like a response that is over a more reasonable nature.