I Just returned to Sydney from Paris . I bought the top at the Rue Royale store on 11March 2020 . It was hanging on display on the ground level entrance . I was not offered a top that had not been on display . I just unwrapped the top today to find a hole on the...
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Hello, im writing you because I just had the kind of customer experience that turns me off your clothes completely. After ordering this coat to be delivered to the store, I found that the coat was missing a button. While the store had the button quickly sown on, when I tried on the coat, I immediately heard...
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I’ve been trying to return my recent online order to Massimo Dutti with absolutely no avail. I’m in the US market. The website by some reason only gives you an option to return it to the physical store – which list is unavailable as well. Even more disappointing was an attempt to contact this company customer service...
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I returned products but never received refund weeks ago. It has been more than five days passed and the customer service in the US told me they could NOT do anything to figure out what is going on. They told me it was beyond their responsibility and was in charge of other department. Their responses are completely...
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I have an ongoing issue with the customer service /gift card . I was given a gift card 3 weeks ago and for the last 2 weeks I have been unable to purchase anything using the gift card . The card is registered and every time I attempt to use it, it comes up unexpected error ....
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Delivery Time
An order was placed from an online store with courier service Dpd. An SMS message was sent that the delivery will be on 12. 01. 2021. To date, the package has still not been delivered, looking at the tracking code, it appears that the package has been standing still for a week. It is simply not possible to call Dpd.
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