I have never received such terrible customer service!!! 10 days ago I submit an online order to arrive in store at First Canadian Place. It has not arrived in store and customer service cannot locate the package. As upset as I am that my top has not arrived in time for my vacation, I asked both the store and customer service to simply refund the money to me. Neither will refund it until they understand what has happened to the package!!! The location of the package is irrelevant to me. I simply want to be refunded the amount I paid for a package that has not arrived in the time promised. I will await my refund receipt for order [protected]. Lara Ariganello