Update by user Sep 17, 2020 Company fixed the issue and I have been provided with product or service ordered. Hayward tech came out & repaired the heater. It took 2 months to get this resolved.. Original review posted by user Aug 18, 2020 My Hayward pool heater is 4 years old. The capacitor broke end of...
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I own a Hayward pump and filter, the pressure gauge has failed three years in a row, I reached out to Hayward July 1st, they said they will mail out a new one. It’s been a month, I followed up four times with customer support with no response, I called and waited in a queue for an...
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After 4 months of my pools installation, my Hayward pump went out. It started smoking like crazy, so it was obvious it was bad. I called them to warranty it. the very rude lady that answered told me it would be up to 4 weeks for a tech to come out. I told her that was not...
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I called for tech help and got a woman who said “look at the online answers or call a pool repair shop”. I asked for more detailed help and she said a technician would call me. No one called but I got an e-mail saying “call a pool repair shop… I’ve called in previous years and a...
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We have ‘tolerated’ a terrible condition with our inground vinyl liner pool re: Skimmer Intake Unit and Leaf Filter Basket – TERRIBLY ENGINEERED !! For 25+ years, so clearly I’m no instantaneous complainer. But I’ve had it, now is the time to fix the situation! The problem – the support rim on the baskets and the support...
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