Ordered on 15th May, these turned up on 28th May half dead and in a completely destroyed box. The plants are not fit for purpose and don’t look anything alike. I have tried to get them returned but I don’t expect to have to pay for this and I can’t get any sense out of their ‘customer...
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I wrote to you twice last week regarding a pair of lavender plants I have received that I am wholly unsatisfied with – they aren’t a matching pair, are a lot smaller than advertised and not worth the money paid. I would like you to organise having these returned and a full refund. The box that they...
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I ordered some plants.order No: [protected] They were delivered in a battered box upside down & dying. Contacted via their ticket system send photographs & was told they were looking very healthy & have dies within 2 days of delivery. I have sent FB messages, Twitter mesages. Messages through their wed site NO response. I have never...
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I placed an order for plants and included delivery date details as I would not be at home for a 2 week period. The plants were delivered 10 days before I was due to return home, on opening not surprisingly they are mouldy and dead. I raised a customer ticket 7 days ago and to date have...
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Placed order on 6 April. Checked on 16 April – order had been dispatched Checked again on 17 – no such order exists (order # [protected]) Tried to contact company via variety of means – no response at all Complete radio silence Checked the website – no direct means of contacting this company which in itself is...
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Service
Sorry! I agree with the above that there is simply no service! I have been waiting for my order for the second week and every day I am promised new information on how to receive it - today it will be placed in the parcel terminal, tomorrow it will be delivered to your door by courier, sorry, sorry, unfortunately a misunderstanding happened! Delivery guarantee is 0! Previous complaints have already covered everything I have come across, so there is no point in repeating, just pointing out that nothing changes!
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