Ordered Roses and dahlias on June 12th 2018 ref order [protected] as advertised on Facebook. When they arrived 15 days later, they were rotting in the packaging, you could smell it when opening. They were covered in mildew and webs. I repackaged immediately after taking photos and posted them back with a letter and request for refund....
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By way of an update :: I have recently been conversing via email with the company (no names on emails) and they say they have refunded me for 2 of the plants. I have sent them an offer of a 50% refund as I consider that to be a fair and correct price for the plants I...
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This company likens themselves with Waitrose, Crocus, Thompson and Morgan; and Royal Horticultural Society – the best of the best in plants in the whole UK. They claim they also claim, on their website, that they are an award winning company. Soo… I place an order … and review the order and see that they have no...
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All the order I placed with Gardening Express late June of £105 were delivered in the baking heat- all dead, shrivelled up and of no planting use. Company can’t be contacted by telephone. Emails take days to receive a ticket number. The company then say they cannot open all the photo file evidence that they have requested....
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The so called item above was delivered on three weeks after I paid for it and it was dead it had four shrivel leaves on a 4″ STALK IT was supposed to be a two year old well established clematis in a 2ltre pot label . I got a dead unlabele d plant in a 5″ pot...
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Service
Sorry! I agree with the above that there is simply no service! I have been waiting for my order for the second week and every day I am promised new information on how to receive it - today it will be placed in the parcel terminal, tomorrow it will be delivered to your door by courier, sorry, sorry, unfortunately a misunderstanding happened! Delivery guarantee is 0! Previous complaints have already covered everything I have come across, so there is no point in repeating, just pointing out that nothing changes!
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