After ordering a 'dormant tree in April, I had to wait a month before aything arrived. When the tree arrived, it was in a crushed cardbord box, had 2 broken branches, and no instructons for reviving it. I consulted the RHS website for accurate info about planting on dormant trees, and followed them to the record, but...
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It took 15 days to receive my plants the bales was damaged some of the plants very scruffy yellow, I had to have a ticket to complain had this only to be told just cut leaves off they will grow back the boxes wasn’t damaged that bad 60 pounds worth of plants I think I’d have had...
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Order [protected] Plant was ordered on 20th June. Dispatch on box shows sent 27th June. Plant arrived 1st July and was completely toast. My wife opened box as i was away and found plant plant was dead – we had a really hot spell between 27th and 1st July. I did explain in my previous contact that...
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I received several plants 16 days after ordering them on 10/7/19 (4 days after they were dispatched) The box was all battered and inside several of the plants were diseased, the tubers were all limp and one of the plants was very leggy like it had been in the box for some time. I have requested to...
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After waiting several weeks for my goods which I ordered from Gardening express, I received a mixed up order from Hermes delivery service. Instead of receiving a plant, I received a cricket bat! I’ve tried to contact Hermes without success. I understand that my contract is with Gardening Express and therefore the responsibility lies with them. I...
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Service
Sorry! I agree with the above that there is simply no service! I have been waiting for my order for the second week and every day I am promised new information on how to receive it - today it will be placed in the parcel terminal, tomorrow it will be delivered to your door by courier, sorry, sorry, unfortunately a misunderstanding happened! Delivery guarantee is 0! Previous complaints have already covered everything I have come across, so there is no point in repeating, just pointing out that nothing changes!
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