Made 2 orders from these over the last month or so. First order arrived after about 3 weeks. The quality was actually ok, but the plants were definitely a lot smaller than expected. But the 2nd order is very poor. My ‘large’ hydrangea plants are actually about 8-10cm tall, single stemwith no blooms at all?!? And I...
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I bought an Acer desosho from gardening express. It was broken, I wrote to them explaining that the plant had arrived in a poor shape and broken to boot. I included pictures of the plant still in its box. I received a generic reply saying they’d upgraded their system and I had to re-submit my complaint in...
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I ordered these fern on 19th October and have still not received them, since your guarantee states 3 -5 working days, it has now been 10 working days. It takes far too long for replies to my emails. I was disgusted during last week that was told that you were out of stock. I would like to...
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I placed the order [protected] on 15.4.18.The order was for a pear tree. A tree was delivered on 17.6.18, but it was an apple tree. I have been repeatedly emailing this company and used the ticket system they asked for but have had no contact at all from them. I have looked at my account with the...
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We ordered about £50 worth of plants from Gardening Express in April and the clematis costing £9.99 was dead on arrival. I notified the company immediately but a replacement was never received even though they said they would replace it. Since then two of the four miniature fir trees have died but I’ve written those off. Any...
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Service
Sorry! I agree with the above that there is simply no service! I have been waiting for my order for the second week and every day I am promised new information on how to receive it - today it will be placed in the parcel terminal, tomorrow it will be delivered to your door by courier, sorry, sorry, unfortunately a misunderstanding happened! Delivery guarantee is 0! Previous complaints have already covered everything I have come across, so there is no point in repeating, just pointing out that nothing changes!
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