Edgepark Medical Supplies

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Edgepark Medical Supplies

Average Rating:

3.32 / 130 votes / 196 reviews
Edgepark Medical Supplies
1810 Summit Commerce Park, Twinsburg, Ohio, 44087
United States
Phone: (888) 394-5375
Web: https://www.edgepark.com/

Category: Medical Supplies and Equipment

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Complaints & Reviews — Edgepark Medical Supplies

Trying to my supplies dexcom sensors. Ordered 05-17-21 and didn’t get them until 07-21-21. Out of sensors since 05-30-21. They lied all about this. Promised to ship next day Fedex on 07-19-21. Didn’t get them for my vacation. User’s recommendation: Never buy from Liars.

I called on a Wednesday and told the lady that I needed my order expired because I was out of catheter, she assured me it would be delivered Sunday. Well Sunday came and went with no delivery so I had to call back

This company should absolutely NOT be distributors for diabetic supplies. My daughter is a type 1 diabetic and relies on her continuous glucose monitor. Every three months it’s the same thing. I place an order. It gives me a ship date. I log back in on the ship date, it’s still “in progress.” I call them. They… Read more➤

Edgepark billed me erroneously last August for $586.02. I have been working with the company representatives to get a refund for more than nine months now. My complaint has been upscaled to several supervisors who are supposed to fix the problem and call me the next day etc. Have not heard from ANYONE !! You have no… Read more➤

Update by user Apr 13, 2021 Customer service will tell you they canceled order you requested to cancel or the order will not update when you key in to modify order. Numerous problems with this company since 2016. My daughter has had to have over the counter nutrition for peg tube due to their…

I ordered a new transmitter for my Dexcom G6 on Feb 26, 2021. Their excuse for not sending it was no Rx from Doctor, Doctor’s off said they have sent the Rx several times. Today Edgepark said they need specific written order. Either I am not understanding or they are numbskulls. Because of my insurance I can… Read more➤

All the people have been nice, and said they would help, but it often doesn’t happen. Some of their products are inadequate. Low in quality. They cancel orders without notice or explanation. They ship the wrong items. There is no way to email problems to the or ask questions. Phone calls are tedious and time consuming.medical 180… Read more➤

Originally sent in order on Feb. 19 for my insulin pump reservoirs. Two weeks later, the order was still pending. I called edgepark (EP) and a customer service rep said EP was waiting on a doctor’s written order document. Doctor’s office said that they never received…

I have called Edgepark 3/3, 3/5, 3/9, 3/16, 3/18. I have been trying to get my 91 year old father his Libre sensor kits. I have been on the phone with Edgepark for hours over this. On my first call 3/3/21, they have told me it will be expedited. On 3/18, they claim they are waiting for… Read more➤

If you have to rely on an insulin pump do everything you can to get your supplies from someplace other than Edgepark. I would give Edgepark NO stars. I wouldn’t give them my time of day if I didn’t have to call them every day to find out what progress has been made…

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