1507 East Hwy A, Wentzville, Missouri, 63385
United States
Phone: (800) 298-8924

Category: Auto Parts and Accessories is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Etrailer, or any of its subsidiaries or its affiliates. The use in this website and/or in related promotional print or video material of trademarked names and images is strictly for editorial and descriptive purposes.

Complaints & Reviews — Etrailer

I bought some running boards, which had one bolt missing, I either had to pay someone to take them back off, or back a new hardware kit, they wouldn’t sell me one bolt, the hardware cost 53.00, the running boards were 115.00, do the math, I was sent the wrong hardware, so I sent it back, but… Read more➤

Four days ago I get a notification saying shipped. The USPS still has not received any of my shipment. When I called them all I get is a *** story. User’s recommendation: Find someone else.

They sent the wrong item, I returned the item. They received it on 07/01/2021 said 14 days to receive refund when I called. Today is 07/24/2021 and still no refund. I say don’t buy anything from them poor customer service.

I bought a trailer hitch, &;;;;;;;;;;;;;;; other pieces, for my Subaru Outback. Checked delivery date before paying as I needed it in 10 days time as going on a road trip. 2 days later they call verifying details and mention it will be a couple of days late….

Hello. I previously purchased several Pollack Heavy Duty 4 Pole trailer wiring sockets and several trailer connectors to match. Turns out the trailer connectors all have 4 small silver connectors while they should have 1 small connector and 3 brass larger connectors. If possible I would like to send you some pictures of the connectors and perhaps… Read more➤

Promised missing parts on back order! My Truck bed unsecure, and incomplete cover system. Requesting return of item & return of my $523.00 immediately!! Ordered 6/8/21 Unsatisfied Customer S. Cruz-Berry

Ordered a trailer hitch from them. Said they had something like 10 of them in stock and ready to ship. The next week I check the order to see where it is in shipping and it says it hasn’t shipped. Now it said it will ship the following week. It has now been an entire month and… Read more➤

Its been 3 weeks since ordering and paying and my hitch has not been shipped! Apparently, the company is extremely short on staff and is unable to handle the seasonal marked increase in orders received. I understand the issues, but the company should communicate with customers and warn them about the delays. And they should provide and… Read more➤

9 Jun, 2021

Etrailer Bait and Swtich

I ordered the wrong part and i called to get the return label and order the correct part, while on the phone i was told by Joseph that if i order the other part with him right away, i would get 50% off the return, which the return was $87. I did the order and when i… Read more➤

Returned a hitch have not gotten money back yet. No one is answering the phones to speak to someone about this issue.

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