I ordered a new transmitter for my Dexcom G6 on Feb 26, 2021. Their excuse for not sending it was no Rx from Doctor, Doctor’s off said they have sent the Rx several times. Today Edgepark said they need specific written order. Either I am not understanding or they are numbskulls. Because of my insurance I can...
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All the people have been nice, and said they would help, but it often doesn’t happen. Some of their products are inadequate. Low in quality. They cancel orders without notice or explanation. They ship the wrong items. There is no way to email problems to the or ask questions. Phone calls are tedious and time consuming.medical 180...
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Originally sent in order on Feb. 19 for my insulin pump reservoirs. Two weeks later, the order was still pending. I called edgepark (EP) and a customer service rep said EP was waiting on a doctor’s written order document. Doctor’s office said that they never received…
I have called Edgepark 3/3, 3/5, 3/9, 3/16, 3/18. I have been trying to get my 91 year old father his Libre sensor kits. I have been on the phone with Edgepark for hours over this. On my first call 3/3/21, they have told me it will be expedited. On 3/18, they claim they are waiting for...
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If you have to rely on an insulin pump do everything you can to get your supplies from someplace other than Edgepark. I would give Edgepark NO stars. I wouldn’t give them my time of day if I didn’t have to call them every day to find out what progress has been made…
