On, or about July 8, 2020, I was contacted by a Donovan Murphy, a cruise specialist with Viking Cruises. I had previously expressed an interest in the “Paris to Normandy” cruise, but did not go further due to the COVID shutdowns in the US and Europe. Mr. Donovan basically promised me numerous enhancements and upgrades if I...
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Initially I booked river cruise for August of 2020 and I paid in full on January 2, 2020. Because of Covid they cancelled our cruise. They offered voucher that i redeemed. They cancelled our cruise again. We booked cruise in third time. We supposed to go for the trip on coming August. Just accidently I found that...
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Had a river cruise – Rhine River. End of July. They cancelled for covid 4 months early and now offering same cruise. This was 2nd cancel and now it’s open. So now I really wanted to go there and I had to make other arrangements then they open up the same exact cruise same dates everything. So...
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My wife and I are long time Viking customers having taken 9-11 cruises, river and ocean. In 2019 we booked the Viking Homelands ocean cruise for August 2020. Viking canceled the cruise due COVID. Fair enough. So we rebooked for August 2021. Recently they canceled on us again. So we are in the process of rebooking again...
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My husband and I booked our first cruise to depart April 2020. We purchased travel insurance and according to Viking Cruises, travel with no risk policy. Then the pandemic occurred and Viking cancelled all cruises. We were told that we had to reschedule and that we would could not get a cash refund. I sent a email...
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Poor service
Hello. For today's event on 09. 12. 20 around 15:30 with one of your irresponsible employees - Victoria Judina. Shopping Mall Domina Shopping, Ieriku street 3. For the current emergency in the country, I was in a mask and in proper use, as well as the only customer in your store and taking all precautions. I would like an explanation on what basis this person Victoria Judina (employee) called the security guard and drove me out of the store, without even giving me the opportunity to see and buy one of your gift cards. This is the first time I have such disrespect for customers, because I often buy your offers from you. Because such actions on the part of employees are unacceptable and disrespectful to their customers. For which I would like to turn to your leadership to take some action. Sincerely,
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