We have booked our original cruise with Viking in September of 2020 for the sailing in July 2021. Eastern Europe Passage July 19-31, 2021 #6165887. This sailing was cancelled due to COVID-19. They gave us a voucher for 125% of the price we have paid. Viking have informed us that we could get a refund if we...
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Booked trip with Viking for Baltic Sea and Russia through their contact Bryce Trainor, trip number 6274246. Made him aware that I was under charged and my travel partner was overcharged by the same amount. Bryce said he did not check the figures because he was too busy. Repeatedly since June have requested via phone calls and...
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Re Booking no’s. 5206225 and 5985105. We booked a Viking Rhine River cruise for April 2020 in 2018 and paid for it. In March 2020, due to the threat of the CV pandemic we cancelled that trip and we’re told that would be fine, as we had purchased their cancel for any reason insurance. A week after...
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We booked a Viking River cruise for August 2021. Viking’s covid policies, as described on their website, require vaccinations, masks, and frequent testing. Fine and understandable. The itinerary for this trip describes multiple instances of free time to independently explore the various ports along the cruise route. Independent exploration is absolutely essential to us, and a material...
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On January 22, 2020 my wife and I booked a Viking River Cruise for Portugal’s River of Gold on the VIKING OSFRID (Cruise OSF200818T), Booking # 5912671 which was to take place August 15, 2020 through August 25, 2020. On June 8, 2020 Viking notified us that the cruise had been cancelled so we ended up rebooking...
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Poor service
Hello. For today's event on 09. 12. 20 around 15:30 with one of your irresponsible employees - Victoria Judina. Shopping Mall Domina Shopping, Ieriku street 3. For the current emergency in the country, I was in a mask and in proper use, as well as the only customer in your store and taking all precautions. I would like an explanation on what basis this person Victoria Judina (employee) called the security guard and drove me out of the store, without even giving me the opportunity to see and buy one of your gift cards. This is the first time I have such disrespect for customers, because I often buy your offers from you. Because such actions on the part of employees are unacceptable and disrespectful to their customers. For which I would like to turn to your leadership to take some action. Sincerely,
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