In 2019, we did the Province cruise and were pleased with the itinerary and service. Later that year, we booked a Viking Ocean cruise to Alaska for 2020. The cruise line cancelled this cruise due to the Virus pandemic. We fully understood. When we contacted Viking concerning our refund, she really encouraged us to accept the 125%...
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Grand European Tour, first booked for April 2020. Canceled due to covid and rebooked for April 2021 that has now also been canceled for the same reason. A credit for 125% was offered. We have no problem with that and wish to reschedule for the fall of 2022. Here is the problem, because the 2nd cruise was...
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We had booked a cruise to Iceland for August 2020. We called a few days before Viking canceled and decided to rebook for this July 2021. Last week Viking canceled the cruise due to a business deal with China. Viking will not refund the $8000 they refer to as vouchers. Although it’s true we can use them...
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My wife and i along with another couple were on a Viking cruise in may of 2019 when we stopped to talk with one of their agents and decided to book another cruise for September 2021. Today we received an email that that cruise was being cancelled due to a partnership Viking had entered into with a...
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Booking number 6011386 is requesting a full refund for the trip of April 27 thru May 11, 2021 due to the pandemic which was canceled for the second time by Viking cruises. We will not be able to use another voucher for another date. Thank you for your cooperation. Please reimburse the full amount to my checking...
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Poor service
Hello. For today's event on 09. 12. 20 around 15:30 with one of your irresponsible employees - Victoria Judina. Shopping Mall Domina Shopping, Ieriku street 3. For the current emergency in the country, I was in a mask and in proper use, as well as the only customer in your store and taking all precautions. I would like an explanation on what basis this person Victoria Judina (employee) called the security guard and drove me out of the store, without even giving me the opportunity to see and buy one of your gift cards. This is the first time I have such disrespect for customers, because I often buy your offers from you. Because such actions on the part of employees are unacceptable and disrespectful to their customers. For which I would like to turn to your leadership to take some action. Sincerely,
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