Booking 5652826 – Viking Cruise Cancelled (Paris to Swiss Alps) Paid for trip in full September of 2019 ($14, 134). Canceled February 24, 2020 due to COVID-19. Had “Cancel for Any Reason Insurance”. Viking canceled cruise 16 days after we did. Received vouchers from Viking for $2, 519.20 which have expired 3/20/21. Viking issued us voucher for...
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In 2020, I paid $10, 600 for a Viking River cruise that was first postponed by Viking then cancelled in April 2021. Viking issued a voucher but will not refund until the voucher expires in April 2022. Viking has been unjustly enriched at my expense by holding my money for almost two years. I have received no...
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We booked a River Cruise on the Danube for July 2019 that was cancelled due to covid. We were offered to rebook for July 2020, which we did. We were told we could cancel up to 24 hours of departure. Now, Viking has cancelled the cruise again. We do not want to rebook, but Viking has said...
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I am a travel agent with AAA and my clients orignally reservered and paid in full for a cruise was scheduled to depart on October 17, 2020. They paid a total of $7821.00 for two. Viking cancelled the cruise due to COVID. Instead of getting a full refund they used Viking vouchers to rebook for October 31,...
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Rhine River Cruise April 2020 Original Booking #5654495 Viking offered Risk Free cancellation-Covid Booked same cruise for April 2031-#5980530 Received vouchers for future cruise 2022-23. Viking rep said we could Request REFUNDS because we are elderly and highly susceptible to Covid. Impossible to travel safely. Requested Jan 14, 2021 Request denied Jan14, 2021 Being that there is...
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Poor service
Hello. For today's event on 09. 12. 20 around 15:30 with one of your irresponsible employees - Victoria Judina. Shopping Mall Domina Shopping, Ieriku street 3. For the current emergency in the country, I was in a mask and in proper use, as well as the only customer in your store and taking all precautions. I would like an explanation on what basis this person Victoria Judina (employee) called the security guard and drove me out of the store, without even giving me the opportunity to see and buy one of your gift cards. This is the first time I have such disrespect for customers, because I often buy your offers from you. Because such actions on the part of employees are unacceptable and disrespectful to their customers. For which I would like to turn to your leadership to take some action. Sincerely,
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