Travis Banks Policey#035722932g71027 On Feb. 9, 2021 my Wife filed an insurance claim involving an accident. Not to mention being told that she hadn’t selected rental coverage, and after challenging it and asking to hear the recorded phone call of when she started the insurance, all of a sudden USAA could not find the recorded call. Moving...
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My daughter was rear ended. USAA is the insurance company of the woman that hit us. They have been jerking us around. We expect to get enough money to go out and buy the same car, nothing more. Stupid fees that we have to have deducted from our settlement. Even our Insurance guy (from Country Insurance) says...
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Not sure this is relevant to the new CEO or not but I agree with the overall sentiment…USAA has changed drastically over past couple months and it indeed SUCKS!! I cannot transfer funds from one of my accounts to another and yes funds are available. Cant get anyone on phone as CS is skeletal on weekends now....
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Called for a breakdown on why my homeowners was going up 25%. Wanted a year over year review. Customer service agent could not provide, kept default long to re-rating in Pennsylvania. Cost increases are being passed on to us for all the expenses with TV ads. This is not the USAA I joined over 40 years ago....
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First of all, why do you or would you have to go through so many steps, just to get assistance? Now I have been waiting over an hour for someone to assist me with this tire!! Yet no one has arrived. What good is having 24hr roadside assistance if you cannot seem to get any in a...
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