Was desperately disappointed when I literally just make a booking from Newcastle Uk to Motherwell Uk, only to realise the dates should have been the other way around and when called customer services and waiting 20 in line that there was NOTHING they could do even though the bookings were made seconds before, why wouldnt change the...
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Was disappointed I wasnt able to change seats. Going away for a surprise weekend for my husbands 60th Birthday. Accidentally pressed for forward facing seat. Now we are all sitting separately. Extremely disappointed as we dont travel until the 20th August User’s recommendation: Check your booking.
Booked wrong day for ticket, was for today, but cant speak to anyone as you system is not user friendly, out of pocket £168, terrible service!!!!
They didnt answer the phone and wont until Monday not a lot of help pretty *** poor customer service User’s recommendation: Don’t use Trainline they’re crap.
I am writing to you today regarding my booking that still hasnt been refunded despite multiple attempts to contact you. In this regard, – I had tried to cancel the booking through the app 1 week prior to departure, but this was impossible and I was prompted to call customer service. – When I called customer service...
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