More Contact Info

Customer Service:

Help with existing bookings

+44 333 202 2222

Customer Service:

Help with existing bookings

+44 333 202 2222

Business Customer Service:

+44 870 333 3555

Sales:

+44 871 244 1545

Make a booking

Company Address

Trainline PLC

3rd floor, 120 Holborn

London,

United Kingdom

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Complaints & Reviews — Trainline Europe

27 Jul, 2021

Most horrible way to contact Trainline

I have to cancel my ticket and get refund because My family and I have Covid-19 and we are in isolation. As I’m a disabled wheelchair user, I wish not to travel in the future as I want to shield myself and now I can’t get my refund!? But believe it or not took 4 hours to... Read more ➤

Transport

26 Jul, 2021

Refund enquiry

My ticket cost £20.10, I sent the tickets back, recorded delivery £2.95, I got back £10.10, what’s going on

Transport

24 Jul, 2021

Train ticket exchange or cancelation

The website is publishing false information regarding refunds and is not working properly. Poor customer service. No phone number or chat available to contact the company. When I finally found some emails online from other unsatisfied customers and asked to change the tickets for the correct ones or refund, they refuse even if the ticket was purchased... Read more ➤

Transport