More Contact Info

Toll-Free Number:

(800) 762-4427

Customer Service:

Toll Free

(800) 676-1604

(330) 956-5310

(800) 336-1878

(916) 445-1254

(800) 952-5210

Fax:

+1(330) 956-5310

Other Info

Other Info (opening hours):

Hours:

Monday – Friday: 8:00am – 5:00pm (EST)

Saturday: 9:00am – 2:00pm (EST)

Company Address

Thane USA, Inc

4450 Belden Village St NW Ste 304

Canton,

United States

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Complaints & Reviews — Thane Direct Usa

6 Jul, 2021

Lost collar trying to buy new one

I cant get a hold of anyone that will help me get a new collar because he lost his If someone will call me at 360-301-**** I will replace it thank you very much User’s recommendation: Need to buy a collar.

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1 Jul, 2021

Question about how to use a product and a part that was not included in the original shipment.

No phone number or email address available. Yes they did reach out to me to ask the issues. The missing part was no longer available &;;;;;;;;;;;;;;;;; offered 10% back; explained how to use the attachment.,

Online Shopping

30 Jun, 2021

You can not get any help unless you are purchasing something

my mother purchased a X-5 MOP from the company and i have sent emails so i can help her return her Mop she is elder and is not going to be able to use it. it has not been taken out of the box i need to know how to return it for her. i sent all... Read more ➤

Online Shopping

28 Jun, 2021

My HDh2o steamer water tank has a crack near the

Without the water tank, the entire unit is useless. Parts are still under warranty, but I can’t reach anyone to assist me

Online Shopping

25 Jun, 2021

Haven’t received confirmation

Haven’t received a confirmation# since 6-18-2021 My bank collections bureau is now investigating the matter. User’s recommendation: Buyer beware of automated service providers!!!

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