Wait of over 40 minutes after being shuffled around and still not resolved difficult to find right number to call User’s recommendation: Prepare to wait. Get beverage of choice and snack.
I have my mortgage with this company. My payment is due on the first of the month. Most of the time the bill comes in about the 20th of the month which I promptly pay but too often the bill comes in late, like the 27/28th. This month it came in on the 3rd, two days after...
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Manager was disrespectful to me after I said it wasnt my fault my number wasn’t updated for me to receive a expedite card. She responded it’s not ours either. I have been waiting since August 8 for a new debit card. A supervisor said my new debit card was shipped on April 12th. Today is May 3...
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After being a Suntrust customer for 20+ years I had a $20 maintenance fee on my account. I called the customer service line thinking it could be resolved quickly. Unfortunately the person that answered the phone I could not even understand her spoken words. I had to…
I just spent 3 hours trying to get into their online banking, only to find out that they haven’t updated my account since 2016. They had me in Leesburg Fl, when I have lived in Pensacola for n3arly 5 years. They erroneously entered my ssn, then told me they couldn’t…
