Beware their terrible delivery. Their truck actually ran out of gas on 10/8/18. I had moved my furniture out on Monday morning. They could not reschedule until Wednesday 10/10/18. Even then, they are three hours late. Their customer service can do nothing and does not care. I was actually told by “Paul” that he wasn’t customer service;...
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I bought a couch for $1700 a few years back. I was talked into buying the Guardsman protection plan. We had a baby and there were milk stains over the years. When we washed one of the cushion covers it ripped trying to put it back over the cushion. We called Guardsman…
Today I was served the worst customer service EVER! In March we purchased new furniture from #steinhafelsfurniture and when we purchased the furniture the salesman asked if we wanted to purchase the protection plan that would cover repairs including damage from a pet. Of course we bought it, we have a dog and a toddler! Fast Forward...
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We took delivery of a sectional almost two weeks ago. When the ottoman was brought upstairs we noticed damage to one of the legs. The delivery crew was very anxious to call customer service to set up a repair of replacement. We did hear a bang, but we are in a new townhouse development, with construction happening...
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my husband and I made a purchase at ur Kenosha, Wi location on Sat. April 14th. We picked up the items on Tues April 17th. When we got the items home and opened the boxes, there was a strong odor of what smelled like gasoline on the boxes and items of purchase. Odor…
