Average Rating:

1.35 / 85 votes / 52 reviews
Steinhafels,Inc. Headquarters
I-94 & County Hwy F (Exit 295), W231 N1013 County Hwy F, Waukesha, Wisconsin, 53186-1502
United States
Phone: (866) 351-4600

Category: Furniture and Decor is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Steinhafels, or any of its subsidiaries or its affiliates. The use in this website and/or in related promotional print or video material of trademarked names and images is strictly for editorial and descriptive purposes.

Complaints & Reviews — Steinhafels

I ordered new cushions for my section in December 2020. Paid $462.00. I waited 3 months and then checked to see about my order. Was told because of Covid19 that the order is backed up. Checked back another 2 months later and was told backed up because of the freeze in Texas. I received an e-mail saying… Read more➤

I purchased a 1700 recliner. Did not pay the 149 delivery option just paid the 50 dollar delivery, where they drop off on porch. The chair broke in 1 week. Warranty guy came out said nothing to be fixed you need new chair. Now if I want new chair I need to bring it back my self… Read more➤

16 Jun, 2021

Steinhafels Broken new recliner

Look up Vincent Niemis account. Gurnee Illinois. I finally drove the store to talk in person to a manager. They said I would be contacted within 24 hours. I’ve waited 19 weeks, what’s 24 hours? User’s recommendation: Their customer service is awful. Don’t expect any initiative on their part. Both the sectional and recliner broke with in… Read more➤

Recliner was delivered on 9/3/2020. It stopped reclining on 2/2/2021. 18+ weeks later the part the serviceman suggested be ordered was not ordered. It needs a switch not the motor they sent. Not once has Steinhafels initiated contact. So frustrating. I hate this chair. I will never buy from Steinhafels again User’s recommendation: Go else where. Nice… Read more➤

Purchased a chair in October 2019. Its April of 2021 and they have still not correct my problems. I have been hung up on, told I’m lying. The call center are always talking respectful and screaming. They are always poking the bear. You do not receive call backs. They think all you have on your mind is… Read more➤

for some reason, my original complaint i just posted 1/2 day ago cant be found?? very strange, typical how the Appleton steinhafels operates!!! i missed adding to my original complaint about the lying sales manager, i had asked him to send me to another manager because i wasnt getting anywhere with this first one, and he said… Read more➤

5 Jan, 2021

Steinhafels Slighted by CS

Hubby went to the store in Appleton WI. Three CS walked past him, when he was looking for an afghan. After a while a new person asked if he needed help. The agent helped him find what he was looking for. Upon checkout the clerk ROLLED up the afghan and handed it back to him. NO bag/box/Thank… Read more➤

We ordered our furniture August 2nd, and every month right before it is do it gets pushed back another month . Customer service is rude and doesnt care no one offers to do anything ,and they are still having sales on that same furniture even though they do not have it they refuse to let you order… Read more➤

Horrible customer service! She wouldnt help me with anything and told me to call guardsmen. I asked to speak to a manager, she ignored my request.

Wonderful sales lady came home measured and ordered online. Been charged on my credit card but after one month no couch even in store to deliver. User’s recommendation: Don’t go there.

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