It is getting to the point where the software fees are steadily increasing and the level of service is steadily decreasing. Much so to the point where I feel stupid still using your software. I had an issue today where my data showed to be inconsistent. I called support, I was told the version I was using...
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Update by user Sep 25, 2019 After 3 phone calls and close to 3 weeks time with the rep from sage saying each time you will have a refund in 3 to 5 days, I found the name of the executive Vice President on Linkedin. Took a chance at what I thought would be his Email address...
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Just awful! How can sage get away with providing such awful service! I am currently waiting and have been for 45 minutes – it is still saying I will be answered in just under half an hour! so that’s a total of 1 hour 15 minutes – waiting for support. And we are premium customers paying every...
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Sage should seriously address their support waiting time! On hold for 45 minutes??! Costs a fortune but they don’t offer to reimburse you for your time and telephone costs! Disgraceful
Don’t bother with Sage Extra. Complete waste of money In fact, after more than 20 years using Sage, we’ve decided to go for Xero, which is fully cloud based (Sage is still playing catch up with cloud) and well integrated into its cloud based accounting software. DON’T BOTHER WITH SAGE !
