After 4 phone calls in one day…each attempting to reach higher up the chain- of-command was I able to reach “NO ONE” other than an operator forwarding calls. I only wanted to remove an invoice line item I added early in the year and never used. Though Sages renewal invoices do-not detail what you are renewing, I...
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Unbelievably awful customer service. I really think their business model is to wear customers down with empty promises, long wait times, nonexistent follow through, unintelligible accents and DGAF attitude until we go away defeated, rather than spend money on competent, motivated professionals who could help us. Case in point: we sent a corrupted file in for repair...
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Be very careful about this auto renewal company policy they will take payments even when you say you do not want to renew and they will not give your money back once the payment is taken. You will have to dispute the charge with your credit card company and next year you might need to do the...
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Hold times at Sage are so long that Sage, before they hang up on you, cleverly requires customers to leave a call back number. Sage warns customers to sit tight by your phone because If they call and you don’t answer, they will not call back. It will take hours for Sage to call back (if they...
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Sage used payroll updates to trick our business into a subscription that amounted to $1000/yr. They charged my personal checking account, which I have no idea how they got…probably many many years ago when I started the business. I’m sure they tried business accounts that have changed before attacking me personally. they do not answer their phone,...
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