This week started with 2.5hrs on the phone with their Tech support trying to install an update on our server. The next day, when we tried to log in from our workstations, we received error message that Smart Posting had stopped and needed to be restarted on Server….
Try and ring the helpline and put your number in. It doesnt recognise the “5” and you get in a loop which does not resolve itself for ages. Then when they ask if you want to speak to someone you wait and wait. Sage is not as good as it was so I am pissed!
Update by user Apr 03, 2020 No one at Sage has contacted me.I have given up trying to contact them.I changed the expiry date on the Credit Card they have on file so they can’t charge it anymore.I have not received the refund I requested for the doubled monthly fee they charged to my CC in…
We have used Sage accounts 50 for years, without requiring support. They charged us for support on more than 1 occasion by increasing the direct debit without our consent. Now I find they are charging us nearly £1000 a year because HMRC insist on online submission, initially around £300. When told we do not want this I...
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Starting with Sage 50 I had about a dozen attempt at enlisting their “support” system for help with various concerns. First off, you’re presented with “Pegg”, which is some sort of virtual (i.e., nonhuman) assistant that works, apparently by catching specific words in…
