Disorganization would actually be a compliment for this resort! From the time we checked in . 1. They messed up room after I paid $1000.00 a night for the Villa they put me in another room. I told them I was not moving until they changed my room, They made me wait 3 hours! I didnt get...
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I made reservations for dinner on the beach for 9/3/2021 at 8:00 pm (RIU Reggae). Upon arrival for the dinner, I was told that the person at the front desk never put my arrangements in. The whole point of this trip was to surprise my husband for our anniversary which was totally ruined as there was no...
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Hotel refusing to offer a courtesy extended stay after my daughter tested positive for covid. We are still here at the hotel paying for services while in quarantine I will be using all social media outlets at my disposal and contacting news outlets in houston upon arrival back home to tell of this treatment and service and...
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Dear Rui Hotels, I am writing in regards about our vacation experience at the Rui Antillas Hotel in Aruba that we booked with Triple A. I have already put in a complaint with Triple A as well. I would like to begin by saying that we found the service workers (restaurant help, bartenders, custodial help) to be...
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I have several issues, so I will begin with: 1. Room credits – the only place we found to redeem was at the over priced spa. No store we went into would accept. False advertising. 2. Rooms – the room we had (1200) was old and in much need of upgrading. Paint chipped from door frames. Furniture...
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Fraud
Providing a guarantee to deliver on time or refund the order amount is not fulfilled. When the order was delivered late, the courier handed out a printed sheet with the estimated return time. Thus, he was 18 minutes late. They are not +/- 5 min on which you can close your eyes. I wrote a review and contacted management, but I did not expect any refund.
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