2727 N. Central Ave, Phoenix, Arizona, 85004
United States
Phone: (800) 468-4285
Web: http://www.uhaul.com/

Category: Transportation and Logistics

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Complaints & Reviews — Uhaul

Uhaul located at 4440 University Drive, Huntsville Alabama charged me late fee even though payment was set on auto bill. They then proceeded to change my storage rental rate after two months. I have called and visited the site, and been given the run around. This is the worst customer service I have ever received. User’s recommendation:… Read more➤

I rented a truck from the uhaul on Market Street in Lees Summit and did not sign for insurance because the insurance company was paying for the rental. I was told by the person that I would be credited and still to this day have not been

I rented a U-Haul truck for one day was charged twice and it took over a week to reach someone. Customer service sucks. I waited 45 minutes. I finally got my refund.

15 Aug, 2021


Having a hitch installed at UHaul was a most horrible experience. First of all, the hitch installation should have taken 1 1/2 hours; it took FOUR HOURS! We sat around with no updates and no Customer Service lounge. And, missed a doctor’s appointment. Back to the…

13 Aug, 2021

Uhaul True blu

I had a trie that blew out on a U-Haul dolly that I rented and I try for roadside assistance which for 30 minutes the three-time called and try the roadside assistant help online service did not after set in a hot U-Haul truck three hours I decided to to a tow company and pay them $150.00… Read more➤

I am very disappointed in the fact that you are price Gouging. Last winter I used same trailer for $300 that high of an increase in six months is *** User’s recommendation: Don’t use U-Haul.

11 Aug, 2021

Uhaul Equipment Reservation

“Reserved” a 5X8 trailer on 7/29/21 to be picked up on 8/13/21 at a specified location. I received a call today (8/11/21) telling me the trailer was not available at the location I requested. I was informed I needed to drive 80 miles to pick up the trailer and moved my reservation to 8/14/21. No offer of… Read more➤

Need to get email confirmation that you received the truck I noticed that they put down the wrong email address so I dont know what happened to the truck never got a closing statement they put the wrong email address on the Contract and I cant reach anyone to see whats going on User’s recommendation: Check everything… Read more➤

I made a reservation on 7/30/2021 at 9:23am to have a trailer hitch ordered and installed. I chose a location and they stated I could have it installed at various times. I chose today at 10:00am. My husband and I rearranged our schedule to be able to drop it off. When we got there we were advised… Read more➤

I cannot wait 47 minutes to talk to someone. That’s the wait time for my call. Ridiculous. Patricia at Lower Burrell New Kensington Pa was the person that I talked to, I talked to no one else in regards to my reservation which, was made on line., Pick up time was 5pm….

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