I upgraded my contract for the start of september to the prime product. This is supposed to be a high speed internet service, however in the last few days it has been slower than dial-up! Yesterday I phoned them and told them that for 3 days I could not even download my email (Only 11 mb) because...
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hi in Feb 2018 we bought a property and are receiving post for a business that has left the premises over 3 years ago a. we have contacted Neotel to correct their billing information and not waste paper sending countless documents to us . Neotel has the audacity to tell us to track down previous owner and...
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I have been a Neotel client for a while now. My initial contract finished but I'm still on a month-to-month contract with them. I was contacted by a call centre agent who suggested we get an upgrade, however I was not interested in a telephone upgrade so asked about a router. He advised they have a package...
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I tried applying for their prime uncapped package at r999 and was told the only package their credit analysis system and, after escalating it, credit manager would approve me for is their r99 lite package!?! I have enough credit card credit to pay for all 24 months worth of the service. I’m in the top 6% of...
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I have just received my new invoice R000002572007 and notice that this is “debit adjustment” (very ambiguous) of R701.75 ex VAT. Upon calling your office I am told this was for a call out fee for sending a technician to site. This was requested because your equipment stopped working. we attempted to reboot what we could and...
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Poor service
This is not about www. membershop.org but even www. newmood.org, which is the same company. The problem has been caused by the company's inability to successfully ensure the promised return time of the product by calling the operator, the courier has been sent 3 times after the product, but without success. It doesn't matter if the courier company is different, but the customers are newmood consumers. By loudly advertising that the return takes place within 1-3 working days, the customer also invoices with this time. Arrange these things! I will definitely not order anything there again or recommend it to anyone.
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