I have just received my new invoice R000002572007 and notice that this is "debit adjustment" (very ambiguous) of R701.75 ex VAT. Upon calling your office I am told this was for a call out fee for sending a technician to site. This was requested because your equipment stopped working. we attempted to reboot what we could and fix this to no avail. As a result we had NO choice but to have a technician meet us on site. Now I found out I am being billed for this when it was your equiment taht did not work as a result of the antenna not getting power and/or maintaining a frequency! How is it we get billed because YOUR equipment ceased? In addition R800 as a call out is absolute extortion. This was NOT an unnecessary call out fee but neccessitated due you your equipment failing to work and our inability to have internet access. I expect this amount to be reversed, failing which I will take this complaint to my attorney and ICASA and should the amount be debited from my account a case of fraud will be opened. After being on the phone to your cell center for 1554 seconds and awaiting a reference number I got cut off.