The ‘K’ a part of the logo on the bag looked crooked/not aligned properly in relation to the other letters. A piece of it eventually broke off. I either want my money back or a new bag!!! I’ve tried to call their customer service line numerous times and I only got placed on hold for looooonnnngggg periods...
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Horrible company! It’s unbelievable that Lord and Taylor has not adjusted their return policy due to Covid 19. Every other retailer has shown flexiblility during this unfortunate time. Even with the closing of their brick and mortar stores, they refused to extend their return policy. I spent more than $400 and want to return $100 purchase, but...
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This company needs to be reported to the BBB for not getting back with you on return services. I have tried on a daily basis to get a response and they do not respond. I sent this product back to them per their instructions and address, no response. When I have called this company is so rude...
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I ordered a clinque gift for $42.00 through Lord & Taylor and they promised it would be here on Monday 23, 2019. Never received #[protected] ordered on Deceber 21, 2019. Tried to cancel order within 20 minutes of ordering called and told them my situation and Lord &Taylor could not cancel. This is very wrong now the...
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I order a pair of Steve Madden shoes online on June 6th. I received the pair of shoes on June 11th. I wore them maybe two or three times and not even a month of having them they broke and are completely unwearable. I called customer service to ask for the shoes repaired or a new one...
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