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+1 800 223 7440 (General Information) +1 866 465 8292 (Store Cards & Credit Cards)
424 5th Avenue
New York , New York
United States – 10018
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Complaints & Reviews — Lord & Taylor

1 Jan, 2018

Unprofessional behavior of eddie the store manager

I am writing to complain about very unprofessional and rude behavior of your employee Eddie who identified himself as the store manager. On 4/14/2018, my wife and I had visited Lord and Taylor Store in Willowbrook Mall, Wayne, New Jersey around 7.30 to 8.20 pm. My wife selected a few shirts a from men’s section and proceeded... Read more➤

Clothing, Shoes and Acc

1 Jan, 2018

Dishonest return policy

Charged an item which cost $35.45. It did not fit and it was returned. My card was only credited $27.50 . When I called to inquire the woman at the customer service desk said there was a handling fee of $7.00. When I pointed out the difference was $7.95 she said there was not a handling fee... Read more➤

Clothing, Shoes and Acc

1 Jan, 2018

Advertised merchandise

On december 31, 2017 sunday. I was online shopping at www.lord&taylor.com. I went to the home screen. I click in the search engine box for adidas items. The noticed sale came up; buy adidas get adidas, buy adidas get adidas for the whole family. I selected 8 items but tried to purchase a total 10 items. I... Read more➤

Clothing, Shoes and Acc