I received a broken shipment (order #[protected]) on 6/2/18. I called and was told to email a pic. Since then I was told the refund was approved on 6/11/18. I was to wait an add’l 14-21 business days plus another 3-5 business days to post to my bank account. That never happened and they opened a new...
Read more➤
This is to inform you of my negative experience with Lord & Taylor, and to request a refund for my online order. In addition, please improve the process and communication for online ordering and pick up. On July 13, 2018, I ordered lingerie for pick up at the Washington, DC location on Western Avenue. I needed it...
Read more➤
Please do not When I opened my Lord & Taylor credit card, I was told I would receive 15% off the purchase I made that day. I got my statement, but the 15% credit did not appear. I thought it would be a simple matter of calling the credit card company and getting a credit to my...
Read more➤
On April 20, 2018 I returned 3 pairs of women’s shoes to Keystone Blvd, Pottsville, PA as instructed by Lord & Taylor. I kept the tracking number and the shoes were received on April 24, 2018. I’ve called customer service at Lord & Taylor 6 times. I have a case #. But still no money! Everytime I...
Read more➤
I am dumbfounded by the lack of employee assistance in this Lord & Taylor location. I took me walking over to another counter to find assistance at the women’s Designer Sunglasses. I was told “The lady at that counter is over there by the watches” by an employee who was busy assisting another counter. Finally After the...
Read more➤
