More Contact Info

Toll-Free Number:

(855) 703-4522

Customer Service:

Comenity Bank Cardholders

(855) 506-2499

Genesis Cardholders

(866) 875-0891

Genesis Cardholders

(866) 726-5617

Progressive Lease

(866) 319-0290

TDD/TTY

(800) 695-1788

Text2

(855) 221-6255

Sales/ Reservations:

(800) 527-8029

Questions about your merchandise

Fax:

+1(330) 668-5000

Other Info

+1 800 527 8029
375 Ghent Road
Akron , Ohio
United States – 44333
Mon9:00 AM – 10:00 PM
Tue9:00 AM – 10:00 PM
Wed9:00 AM – 10:00 PM
Thu9:00 AM – 10:00 PM
Fri9:00 AM – 10:00 PM
Sat10:00 AM – 10:00 PM
Sun12:00 PM – 9:00 PM

Company Address

Sterling Jewelers Inc.

375 Ghent Road

Akron,

United States

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Complaints & Reviews — Kay Jewelers

11 Jan, 2021

Fake Jewelry Please proceed with caution.

I bought from Kays almost my whole life I just got a fake necklace for Christmas from Kays Very disillusioned very pissed off dont go to Kays jewelers User’s recommendation: Get your jury appraised and tested from a different source.

Jewelry & Watches

30 Dec, 2020

Went there to have a watch repaired.

My wife had received her brother watch because he passed away. She found out that it was his retirement gift. And he left it to his sister. Went to have it worked on because it didn’t work. And the lady at the counter said . That they don’t work on them unless you brought it there. I... Read more➤

Jewelry & Watches

15 Dec, 2020

This 1300.00 ring is tarnishing and a stone fell out

I took the ring to the store with my complaint and told them I was very unhappy and wanted a replacement. They sent it off and polished it and replaced the missing stone and was told I need to bring it in every six months to have it serviced in other words have it repolished User’s recommendation:... Read more➤

Jewelry & Watches

8 Dec, 2020

Substandard Workmanship

Update by user Jan 07, 2021 No one from Kay Jewelers has taken the time to reach out to me in any way! This confirms their inability to care about the customers that do shop there. Original review posted by user Dec 08, 2020 I purchased an Emmy London ring on 6-1-2020 for my granddaughter from the... Read more➤

Jewelry & Watches

27 Nov, 2020