More Contact Info

Toll-Free Number:

(855) 703-4522

Customer Service:

Comenity Bank Cardholders

(855) 506-2499

Genesis Cardholders

(866) 875-0891

Genesis Cardholders

(866) 726-5617

Progressive Lease

(866) 319-0290

TDD/TTY

(800) 695-1788

Text2

(855) 221-6255

Sales/ Reservations:

(800) 527-8029

Questions about your merchandise

Fax:

+1(330) 668-5000

Other Info

+1 800 527 8029
375 Ghent Road
Akron , Ohio
United States – 44333
Mon9:00 AM – 10:00 PM
Tue9:00 AM – 10:00 PM
Wed9:00 AM – 10:00 PM
Thu9:00 AM – 10:00 PM
Fri9:00 AM – 10:00 PM
Sat10:00 AM – 10:00 PM
Sun12:00 PM – 9:00 PM

Company Address

Sterling Jewelers Inc.

375 Ghent Road

Akron,

United States

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Complaints & Reviews — Kay Jewelers

25 Nov, 2020

Kay’s employer was very rude and racist! Did not want to help me

I walked in Too kings plaza Kays Jewelry and asked can they clean my chain and fix it The manger asked if I had warranty, which I had paid for because her earlier employer said I did!! The manger then went to say that I didnt pay for it, so she asked if I wanted to pay…

Jewelry & Watches

10 Nov, 2020

Forgiveness

Charge off pd. in 8-4-2017, I am in need of forgiveness on my credit report.

Jewelry & Watches

29 Oct, 2020

Blatant discrimination and harassment by employees

I went into Kay in North Dartmouth today to get my ring inspected and cleaned, which I am required to do every 6 months to keep the warranty that I paid for. I am unable to wear a mask due to a documented medical condition and was refused service despite telling them about my disability. The 2... Read more➤

Jewelry & Watches

12 Oct, 2020

Need to talk to someone about an order

I put in two orders and wont too know if they were both recived

Jewelry & Watches

1 Oct, 2020

Ring has been in repair/sizing for almost 2 months

My Le Vian ring was sent to have a stone replace and to be sized at the same time. It was gone a total of 4 weeks. When I went to pick it up, the stone had been replaced, but the ring was not sized. The salesman at Kay’s told me after talking to his manager that... Read more➤

Jewelry & Watches