More Contact Info

Toll-Free Number:

(855) 703-4522

Customer Service:

Comenity Bank Cardholders

(855) 506-2499

Genesis Cardholders

(866) 875-0891

Genesis Cardholders

(866) 726-5617

Progressive Lease

(866) 319-0290

TDD/TTY

(800) 695-1788

Text2

(855) 221-6255

Sales/ Reservations:

(800) 527-8029

Questions about your merchandise

Fax:

+1(330) 668-5000

Other Info

+1 800 527 8029
375 Ghent Road
Akron , Ohio
United States – 44333
Mon9:00 AM – 10:00 PM
Tue9:00 AM – 10:00 PM
Wed9:00 AM – 10:00 PM
Thu9:00 AM – 10:00 PM
Fri9:00 AM – 10:00 PM
Sat10:00 AM – 10:00 PM
Sun12:00 PM – 9:00 PM

Company Address

Sterling Jewelers Inc.

375 Ghent Road

Akron,

United States

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Complaints & Reviews — Kay Jewelers

28 Jul, 2021

Horrible customer service can’t get right ring even though it’s ordered online and they gave me the wrong size

Horrible customer service cant get right ring even though its ordered online and they gave me the wrong size.Then try to get it fixed or exchanged. and they say it Has to be out for another four weeks when my wedding is almost here theres no time just because they sent me the wrong one. How Is... Read more➤

Jewelry & Watches

22 Jul, 2021

Worthless don’t know how to do their job

Worst Jeweler ever brought my ring in to get fixed and came back worse all scratched up. Then ordered my band and they gave me the wrong size then sat on the phone with customer service and they said to call because the store had the size. So I called the next day they…

Jewelry & Watches

22 Jul, 2021

Worst place ever I will never buy anything from them again

Worst place ever I will never buy anything from them again. First off had insurance on my ring had to get it sent in when I got it back it was all scratched up. Then tried to order my matching band from them I ordered it online have the receipt supposed to be a size 8 and... Read more➤

Jewelry & Watches

7 Jul, 2021

Jewelry and return issues

My kids bought me a bracelet after my middle son passed away. He was a military medic. I have only worn the bracelet 3 times since 2018 on special occasions that has to do with my son or celebrations of his life. Each time I wear it the bracelets breaks apart and I have to take it... Read more➤

Jewelry & Watches

5 Jul, 2021

Jewelry repair

My bracelet still not fixing. My husband and I both have done back to store to check on this repair. Nobody seems to know anything about status. They have my jewelry, it needs to be fixing. User’s recommendation: Be aware of hype about giving Kay’s extra money for supposed lifetime warranty product.

Jewelry & Watches