Hi. Just wanted to let you know that over the last few months, I keep finding large hard lumps of, what seems to be, unprocessed tobacco. Hence, I don’t think I am getting my 25g worth of smokable tobacco. I have kept the last two pieces found in packet purchased from Woolworths Port Lincoln 2 days ago...
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Purchased 2 packets, on Wednesday, and I’ve had a lot of the filters not secured. I purchased some papers to rectify this but I would suggest, with the astronimic cost these days, your ‘quality control’ is sadly lacking. Also, I quite often purchase the RYO but have found that it has been dry & a large amount...
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Hi, my name is Narelle and I purchased a pouch of JPS red ryo tobacco yesterday, opened it today and it is as dry as hell. I have been smoking the same brand and strength for over 10 years and this is the 1st pouch I’ve come across like this. Could you please resolve this matter. My...
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I purchased this packet of cigarettes and there was an unsmokeable one in the packet, it’s was ripped and the filter wasn’t attached. This has happened on multiple occasions. I would appreciate it if I could please have a refund or some replacement cigarettes because this is a reaccurring problem. I would really like to resolve this...
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I purchased a pouch of my normal blend that I have been smoking for a lot of years to find the quality and amount under a 50g was 43.7g the price of the Tabbaco and reducing my shopping and not to say bills to cover my smokes habits has taken a toll so if we could at...
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Poor Service
Hello! It is not really clear what happens to 1058, notifications of items received at the ziepniekkalns post office. I have been ordering goods for the third month, all three months the goods have been sent by the 13th, (the company delivers the goods to Australia within 3-5 days) the post office notes that it was received on the 18th (March 19th). However, I do not receive the notification that the package has been received in the mail until a week and a half have passed and I receive a 'repeated' notification. (although I have not received the first notification). I will face this situation again this month. I ordered the product on the 10th, on the 15th I received a confirmation from the company that the product is in the mail, but I am waiting for the re-notification again,because the first statement was blown up again. Understand if this would happen once, but for 3 months in a row? Wondering if the postman is simply throwing these slips away, or is the post office not sending out the first notice at all? It is unfortunate to face such incompetence.
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