I usually get my tobacco pouch from woolworths king’s meadows, tasmania. Today I went to coles in launceston city and noticed a drastic difference in the quality of tobacco. It was dry and not nice at all. I compared the old used pouch and the recently bought one. Old one (better tobacco) form woolworths says it’s made...
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Recently I called the complainant department to discuss the issues of the white ox 25g pouches I have been buying in the last 2 Months, and I received a refund of 1 pouch of 25g white ox. Today I opened the pouch to look inside to find the same issue with the product.. Alot of bark /...
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The last two 25gram pouches I have bought from “farmer jacks” Joondalup, W.A 6027 have had RUBBER in them, I will get halfway through smoking a cigarette and start tasting and smelling burning rubber. I don’t know if it’s just the one off dodgy order but something needs to be done about it. I don’t spend $55...
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Hi, I’m a long time customer (20yrs) and have used your product for the majority. I purchased a pouch from a service station in marrickville Sydney this morning (29/8) and opened it to find shredded packaging from another pack all through the product. I thought it was just one large piece but upon further inspection I found...
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My name is Katie and I have been smoking Parker and Simpson for years and unfortunately this time I have an issue. When I opened the pack I discovered one of the cigarettes filters appears to be have been ‘pre used’ for lack of a better word. The filter is colored as it would be after it’s...
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Poor Service
Hello! It is not really clear what happens to 1058, notifications of items received at the ziepniekkalns post office. I have been ordering goods for the third month, all three months the goods have been sent by the 13th, (the company delivers the goods to Australia within 3-5 days) the post office notes that it was received on the 18th (March 19th). However, I do not receive the notification that the package has been received in the mail until a week and a half have passed and I receive a 'repeated' notification. (although I have not received the first notification). I will face this situation again this month. I ordered the product on the 10th, on the 15th I received a confirmation from the company that the product is in the mail, but I am waiting for the re-notification again,because the first statement was blown up again. Understand if this would happen once, but for 3 months in a row? Wondering if the postman is simply throwing these slips away, or is the post office not sending out the first notice at all? It is unfortunate to face such incompetence.
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