Frist off! I’M PISSED…. fridge went out Apr.11. Service didn’t come until Apr.15 2019. Bad condenser fan, part has to be ordered. ” We will call you when the parts come”….week goes by…no call…So I Call..” parts sill not in, we will let you when the parts come in…week goes by…no call….So I Call…”Looks like HMS has...
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After 18 days with no heat HMS finally sent a contractor to replace my furnace. The first contractor they sent determined that the heat exchanger was cracked and the furnace needed to be replaced. He sent in pictures and a full report describing the issue and the specs on the furnace. HMS determined that this was not...
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Update by user Mar 25, 2019 never got a call back . Contacted other warranty companies who stated that they would have authorized a repair before the system failed completely. They use COMMON SENSE not something HMS seems to have a lot of. Won’t be renewing my warranty with them. I have found several other companies who...
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Three years and over $1,500 in monthly payments and only 1 time did i call for a repair. It wasn’t covered. I was hung up on twice. It took hours for my message to be responded to only to be told my issue was not covered. Now after another annual big price increase in the monthly fee...
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Dryer broke in November. Could not be fixed. They offered us a $395.00. Where do you find a dryer for that apartment ??? apartments???? we settled for a check of $398.00 on December. They said 12 days. Well ive called 3 times. They informed me I received 3 letters of which were to be signed. Never received...
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