I have been a customer since July of 1997 and in October my waterheater broke and I called the 800# and they provided me the service order number and claim# and vendor. I contacted the vendor and they came out the very next day and installed a new hot waterheater. Everything is good until 22 years later...
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To note: we have written a handful of reviews ever, especially poor reviews. In terms of this company, we are leaving feedback anywhere we can. We have been extremely unsatisfied with this company. Since moving into our new home, our air-conditioning and refrigerator have gone out. The warranty company has talked with us but has not resolved...
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I could type a book about the awful experience. Let’s just say, 2 months on an AC claim and still no install date scheduled. They dropped the ball then sent someone out for a 2nd opinion../ the same guy!!! Commitment of a replacement in 5 days, that was alarmist 15 days ago. The out of the blue...
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The first week of July our AC Unit stopped working. We contacted HMS to open our first claim. The company they provided us to work with had a phone number with a voicemail box that was full. They never answered, their voicemail did not have details about the company…
Made an appointment with me, took off work. They were a no show. It is 90 degrees in my house and I have two kids.
