Finally family vacation time!!! When we arrived check in was painless and off to the water park we went. A great time was had by everyone….until it was bed time. The entire family was woken up hour after hour starting around 2am to the beeping , banging and clanking of garbage trucks or delivery trucks. I was...
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We had a hotel guest threatening our lives with shooting us and your staff would not contact police over the incident and gambled with my family’s life I contacted your management by phone email and registered mail without a response my next step if not responded by after this will be to seek legal action great wolf...
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Stayed at the resort from 10-15-19 to 10-17-19 at the resort in Scotrun Pennsylvania. On the second night started to take a shower and realized there was no running hot water and ended up taking a freezing cold water. Had to put my 3 years old granddaughter to bed without giving her a bath and my wife...
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October 2019- my daughter came back from a birthday party with mature lice in her hair. The rest of the moms reported the same. We called Great Wolf and reported the issue and they called back to confirm an infestation in the room. Refunded our money.
As a whole, the hotel was nice. My kids loved the waterpark and the new MagiQuest course. We have been to the Great Wolf in Mason, OH many times before this and wanted to experience a new Great Wolf. Sadly, the reason for my bad review was mainly due to Guest Services…
Demagoguery, fraud, poor service
Amazing service: my father, an elderly man, a few years ago suddenly received the news that now his house at 11 Indranu Street was managed by the Head Association LNiPA Vitolds Peipins. He starts by sending an increased invoice without even concluding any new contract (the father has an old contract for an indefinite period). The sequel is shocking: we go to him, there is no conversation (because only he, Peipins), promises to send a contract. After a while, the father receives a contract by e-mail, we write back his comments and... A few years have passed, the contract has not been concluded, the bill consistently comes with large amounts of rent and accumulates as a debt. Courts have started because none of the tenants agree to such a big jump in rent. Peipins also tried the tactic of turning off the hot water last winter - he managed to solve it with his communications. I believe that this is a classic example of terror aimed at "exiting" former tenants in a "legal" way - by demanding increased rents. As a result, my father's health, which was not particularly brilliant, has deteriorated rapidly. I believe that the aforementioned Vitolds Peipinsh, to whom this house owner has entrusted this dirty work, has made a great "investment" in it. It is said that the curse of a cat does not climb into the sky - I can say, climbs. Not once. Meita Victoria
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