Average Rating:

1.48 / 132 votes / 128 reviews
3333 Beverly Road
Hoffman Estates
United States
Phone: +1 (847) 286-2500

Category: Department Stores

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Complaints & Reviews — Sears

16 Sep, 2021

Sears Refrigerator kenmore pro

Purchased a kenmore pro refrigerador 5 years ago and this is the second time the compressor has gone bad. It’s been almost two months and countless hours on the phone with these clowns and still have a broken fridge. I have kids and been living off a mini fridge hoping sears one day fixed my fridge. I… Read more➤

In July we had our air conditioning go out and Sears came to fix it 2 weeks later. Two days later we had the message come across the ac unit and we called the tech that worked on it because he didn’t want to come out due to rain. The message went away. August 15th we received… Read more➤

Technician Cesar came to repair LG range top. Did not test equipment for working/nonworking order. Tech told me it needed a new board. I figured he knew what he was talking about but evidently he didn’t. I had to make a decision about payment on the spot and decided to have it repaired. Charged $548.40. Power was… Read more➤

Been trying to get my gas grill fixed by my Sears repair protection agreement since 29 April 2021. The grill needed a new gas valve and was replaced 0n 21 July 2021. When the technician replaced the gas valve the ignitor wire broke off. I called today and they tell someone ordered a gas valve and an… Read more➤

I scheduled Preventive Maintenance appointments for 8/24/21, 8/26/21, 8/31/21, 9/7/21 and no one showed for any. I contacted Sears many times and was told someone would get back to me to let me know why no one showed up. I did not receive any calls from Sears. Several times I was transferred to another number/person who answered… Read more➤

we have had a terrible chemical smell penetrating the entire interior of the unit, the ice is terrible and it has ruined a few hundred dollars of food now as well as the smell even penetrates sealed food bags, we have emptied it, cleaned it twice inside and the terrible chemical smell is back in no time,… Read more➤

31 Aug, 2021

Sears Kenmore Repair Services

My Kenmore Refridgerator die. I found it is an LG. It is 6 years old. The compressor went out. According to my owner’s manual, it is covered. They charge me for the compressor and a motherboard and another part almost 1, 400. I had to pay upfront. I do not feel I should have to pay for… Read more➤

24 Aug, 2021

Sears Whirlpool Refrigerator

I purchase a Whirlpool refrigerator with a five year attended warranty. On July 6, 2021 I called for repair on my Whirlpool refrigerator. The ice maker was leaking into the ice bin, causing the ice to mass together. When I tried to get Ice the auger turned and it broken out the bottom of the bin. When… Read more➤

I purchased a Sears warranty for my Kenmore Refrigerator after owning a new one for only 3 years the compression unit broke. I called another service company and the gave me a quote for $850. I decided to call Sears and the woman advised if I buy Sears warranty that it would cover parts and labor would… Read more➤

13 Aug, 2021

Sears Emergency repair

Your repair service SUCKS. and your Master agreement is useless. Its no wonder youre going out of business User’s recommendation: DON’T buy from Sears, especially Kenmore.

Poor service / fraud

I would like to draw attention to Statoil's disordered car wash system, One moment the car wash check was valid for a month, then after a week, it was again a month, then two weeks! Customers are not informed. If there is a change in these terms, it would only be normal if more information were also available or the seller was aware. For a specific example, I bought a detergent check 2.06 with the idea that it will still be valid for two weeks, but than that, I went to wash the car 10.06 and I am told that the coupon is not valid because As of now, he has only been working for one week. I contacted the manager of the given filling station, who did not reject in a kind vote, we need to learn to read... where then our service culture. I'm exactly a customer of this gas station and now it's clear I won't leave my money there.

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