Finally family vacation time!!! When we arrived check in was painless and off to the water park we went. A great time was had by everyone....until it was bed time. The entire family was woken up hour after hour starting around 2am to the beeping , banging and clanking of garbage trucks or delivery trucks. I was assured this wasn’t typical. We gathered ourselves and pulled everyone out of bed Off to the park we went. We did our best to make the most out of the day but we were exhausted. Everyone was in bed by 7pm Unable to enjoy the nights activities. Like clockwork 2am. Beeping,banging and clanging. Another sleepless night for my family. We were offered late checkout as compensation however we were not able to stay due to prior commitments . I informed our representative that we deserved compensation for our sleepless nights and was informed that a note would be placed in my account. Very upsetting and disappointing customer service!!! This trip was by no means free and we deserve to sleep and rest while on vacation. A little background of my family is that my daughter has special needs Her schedule at home is 6 days a week of therapy and services. We work work work! When we get the chance we love to get away as a family away from it all and just enjoy . It’s disheartening that this place is lacking customer service and empathy.