My family is a long time customer of GBS and thankfully had not needed them in past years however…My rocker loveseat was sitting low and uncomfortable so we look underneath the loveseat and the wood frame is crumbling! I call GBS and get the rudest person possible, they finally agree to send out someone to look at...
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We have done business with Ashley Furniture for many years. We always buy the protection plan that is offered. The few times we have filed a claim in the past were absolutely no problem. Now they use a company called GBS and they are a scam. We contacted the BBC about…
This is the letter I sent to Ashley Furniture today about this terrible company! To Whom it May Concern: I would like to file a complaint concerning the company Ashley uses for the Protection Program. We have been loyal Ashley customers for many years. We are currently on our 3rd set of living room furniture. We have...
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We purchased some patio furniture and they will not warranty the claim because they said our warranty wasn’t an outdoor warranty so we called Ashley furniture and they updated the warranty to be an outdoor warranty And sent it to GBS then GBS said they wouldn’t honor…
Customer rep. Refused to allow claim on furniture. Said it was to late to file a complaint. My warranty is for 5 years. I want my loveseat repaired or replaced.
