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My husband and I purchased 2 reclining sofas in February 2015 from Ashley furniture. Like fools we purchased a 5 yr protection plan. The mechanism to recline on one of the sofas broke within probably 6 months. I called, had a person tell me they would call back. they…
I have called several times and keep being told it’s being processed since October it’s now December my son bed is on the floor my sofa has broken almost n to for normal use I don’t understand why it takes so long to get answers or a repair
Received a new item exactly as promised in my contract. Read the contract! It was a covered item, they quickly agreed. Full reimbursement / replacement decision took about 3 days and new furniture arrived 3 weeks later (same day would have been nice, but what can you…
We bought a warranty for a recliner that got damaged while installing new windows. The damage is clearly covered under the warranty, but when filing a claim with them they started giving us the runaround and stopped responding to our emails. They claim that there was peeling around the damage, which was actually caused because of the...
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GBS Enterprises is a scam. I think they operate this company from their kitchen. Bunch of con artists. I purchased a leather couch and a love seat from Ashley Furniture in Vernon Hills, IL in May 2017. The salesperson at Ashley forced me into buying the 5-year…