Channel reduction-after 9 years I received an email stating they made an error and I wasnt supposed the get the channels I had (basic cable package) effective on the date of the email they reduced available channels to one half-I telephoned them to find out what channels were subtracted and they couldnt even locate my account-pathetic User’s...
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I was on the phone with an agent for 35 minutes to transfer my service to a new address. He stated that no technician would have to come out, that the service would reboot and be set up when plugged in. I knew this sounded odd as I have transferred my service before…
APPARENTLY FRONTIER IS TOTALLY UNDERSTAFFED AND UNABLE TO PROVIDE TIMELY RESPONSE TO ISSUES. FURTHERMORE, IT SEEMS THEIR TECHNICAL RESOURCES ARE ALL OFFSHORE AND BARELY ABLE TO FOLLOW THEIR STANDARD “SCRIPT OF ANSWERS”. NO WONDER THEY HAVE HAD TO FILE FOR BANKRUPTCY – – MAYBE IF THEY GO TOTALLY UNDER A COMPETENT COMPANY WILL TAKE OVER PROVIDING SERVICES…....
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I have an outage ticket. Today is day 5 of no service. The customer service (joke) can barely speak english. They are more worried if they answered your questions (NO) than trying to resolve the issue. Made a 5 mile radius in my area daily and NOT ONE frontier repair vehicle! They really suck! User’s recommendation: Don’t...
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I canceled my Frontier last July turned in my equipment and had a $35 credit. For months I tried to get it back and when I called they would ask me for a 6 digit pin. Before when I was a customer I used the 4 digit pin on my statement. Because I did not have a...
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Poor Service
Hello. I would like to express my condolences and sincere resentment for 3. Bus no. 69515, which was driving at 23.01, around 9:00 in the direction of Stockmannuz Freedom Street, the driver. The bus driver apparently imagined himself as a participant in the race, because both the speed and all the braking at the traffic lights were done like a f1 track. As a result, I shrugged, now blue and painful, an elder lady with all the market bags on her way from Merete Street to the Freedom Street in the aisle. I haven't seen such marashing in a long time or at all. Freedom load speed was developed up to approx. 90km. Hour! If Fremonte's traffic requires subsidies and threatens to raise ticket prices, it must first provide adequate staff, because today's "flight" was so extreme that the services of this blues company are uncomfortable, even dangerous!
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