Home internet is a feature of any household. There are major players in the industry, regularly supplying customers with all sorts of expensive options, usually combined with other services, like land-lines and television. There are also a smaller bunch of internet providers, pushing through the saturated market to deliver internet at much more affordable prices but with not-so-good quality. The larger providers usually receive complaints on inaccessible customer service, which almost universally fails them when there is an outage in the internet line. A lot of reviewers also complain about an automated voice system when reaching customer service through their telephones.
A customer wants to work with a living specialist, not with a bunch of badly articulated and poorly understood voice commands. There are several agencies regularly giving a rate to the best-to-worst internet provider in any given area, and following these listings helps a customer to choose his internet provider wisely. One cannot usually afford to be a subscriber with two providers simultaneously, and, in case of the temporary failure of the internet, it can make one’s life a lot harder.