WORST customer service imaginable. They NEVER answer the phone, NEVER return phone messages or respond to emails. Has to be a front for an illegal business because they sure aren’t running a legit furniture store. Any glowing reviews must be from friends/family/employees/fake accounts. Furniture was supposed to arrive a week ago and for one month I’ve called...
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Horrible customer service.Justin is terrible and I will never order furniture from Dox Furniture again or refer anyone. I bought a bed (paid for delivery and set up) and 1 week later the railing system broke, ripping the sideboard. Justin offered to replace the railing system, but not the damaged sideboard b/c the damage isn’t visible. He...
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i bought a couch from dox it broke right away very cheap made…Justin said he had the part in stock he could send it to me and i would just pay shipping…mind u i just made last payment …he has not sent the part nor will he answer or return my calls…if he dont want to send...
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AWFUL EVERYTHING! we ordered a couch on January 2nd. We live in abilene and the original shipping cost (as advertised ON THE WEBSITE) was $50. Between the prices and shipping I figured it was a great deal. So i ordered the sectional online at 7 or 8 in the evening and gave them a call the next...
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Update by user Apr 03, 2012 2108 Regency DrIrving, TX 75062(2**) **2-2160 Original review posted by user Apr 03, 2012 Dox Furniture and do not care for any customer service what so ever. I had sign up 90 Days Same as Cash with them and turns out I waited my furniture over 3 weeks. The owner never...
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