I was with Bounce for a long time and was very satisfied. Their customer service was outstanding – super friendly & accompdating Canadians! Then Direct Energy took you over somehow and Bounce was gone. Not only is my rate sky high now but they hound me with phone calls. The reps are absolutely horrid with ZERO customer...
Read more➤
I just had a young lady show up at my house at 7:00 oclock Friday night demanding to see my Consumers Energy bill due to reports of fraud in the area. She was annoyed with me because I dont have a paper bill and couldnt remember my login information. When I politely…
I am a former direct energy rep. I used to work for a company called Trust Energy in Calgary . I was told by the trainer and supervisor, Robin and Matt to hide the truth from the customers . I was asked to to fake the electricity and gas price to elderly people and newly landed immigrants...
Read more➤
I was told I could chose my due date not true! I was not told I would have a 290.00 extra charge every freaking month from centerpoint so now I have a 21.36 late fee and an extra 200 fee. I should have just stayed witgvreliant! And you absolutely can’t speak to someone who speaks English nor...
Read more➤
I have decided to leave this company after being a faithful customer since 2004 and here is why . Due to some issues with payments from my one contacts I had become behind on my bill . I had received a call from Direct Energy stating I was pending a disconnection so when I finally got paid...
Read more➤
