More Contact Info

Toll-Free Number:

(866) 420-3174

Customer Service:

Natural Gas Triggers for Small and Large Business

(732) 750-6464

New Customers

(855) 461-1926

Emergency/ Hotline:

(800) 755-5000

Outage And Emergency Ameren

(800) 334-7661

Outage And Emergency COMED

(888) 642-6748

Outage And Emergency Nicor Gas

(866) 556-6005

Outage And Emergency North Shore Gas

(866) 556-6002

Outage And Emergency Peoples Gas

Accounting/ Billing:

(877) 866-6601

Direct Energy Power to Go prepaid customers (Texas)

(866) 266-2084

Business Customer Service:

(800) 830-5923

Business Energy

(888) 925-9115

Large Business

(866) 348-4193

Small Business

(855) 970-2730

Small Business

Business Sales:

(732) 516-7500

Iselin

(844) 876-4020

Large Business

(866) 399-0865

Northeast

(855) 755-0377

Small Business

(888) 305-3828

Texas

(844) 411-6696

Wholesale

General Info:

(855) 334-3577

Direct Energy Protection Plans

(888) 492-7359

Home Warranty of America

Headquarters:

(713) 877-3500

Residential Energy

Media:

(855) 514-1815

Fax:

+1-866-863-1658

Other Info

Other Info (opening hours):

Additional Fax Numbers:

Natural Gas Triggers: +1 866-421-2451

Customer Service Hours:

Monday – Friday: 7:00am – 7:00pm (CT)

Saturday: 7:00am – 4:00pm (CT)

Small Business Hours:

Monday – Friday: 8:00am – 6:00pm (ET)

Large Business Hours:

Monday – Friday: 8:00am – 5:00pm (ET)

Mailing Address

Direct Energy

P.O Box 180

Tulsa, OK 74101-0180

Other Locations:

Direct Energy Business

1001 Liberty Avenue

12th Floor

Pittsburgh, PA 15222

Columbia

7101 Riverwood Dr,

Columbia, MD 21046, US

Terrace Park

104 Marian Ln,

Terrace Park, OH 45174, US

Company Address

Direct Energy

12 Greenway Plz Suite 250

Houston,

United States

Claimbo.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Direct Energy , or any of its subsidiaries or its affiliates. The use in this website and/or in related promotional print or video material of trademarked names and images is strictly for editorial and descriptive purposes.

Complaints & Reviews — Direct Energy

18 Mar, 2021

Continued to Be Charged After Electric Bill Contract Expired

Update by user Apr 17, 2021 So far, they have sent me a check for $300. They still owe me $170 for a subsequent bill. Update by user Mar 18, 2021 Waiting on a reply and refund. Original review posted by user Mar 18, 2021 My electric bill contract with Direct Energy expired in January 2021. Since... Read more➤

Utility

10 Mar, 2021

Very Poor Customer Service/DE not fulfilling promises

Opened electric account with DE in mid Dec 2020. Was told by DE 4 times that they would inform Enmax that I was new electric account holder for the house in Calgary I rent. Today March 8 2021 i get letter from enmax telling me that due to no one having electric account…

Utility

27 Feb, 2021

Total scam- DO NOT DO IT!

DO NOT go with this company. You will be very sorry. They act like they are going to save you all this money and in the end your bill WILL sky rocket. Don’t say you haven’t been warned. Just look at all these other reviews with this shady company. Need class action law…

Utility